THORSwap ® Finance — Quick Guide & Troubleshooting

What is THORSwap ® Finance?

THORSwap ® Finance is a multi-chain decentralized exchange (DEX) and interface for THORChain that enables native cross-chain swaps, liquidity provision, and other DeFi tools without custodial bridges or wrapping. It serves as the flagship app and aggregator for THORChain features and supports swaps across many blockchains via a unified interface. :contentReference[oaicite:0]{index=0}

Accessing the app & login

Use the official web app (app.thorswap.finance) or the main website (thorswap.finance / thorswap.com) to access the exchange and dashboard. There is no central username/password account — access is via connected wallets (MetaMask, Ledger, WalletConnect, etc.). Always open the official app URL directly and verify the domain in your browser. :contentReference[oaicite:1]{index=1}

Key features

• Native cross-chain swaps between BTC, ETH, SOL, BNB, and many chains in one transaction.
• Provide liquidity and yield products (THORYield, TCY, THORNames, etc.).
• Multi-wallet support (connect multiple wallets simultaneously; Ledger and MetaMask supported). :contentReference[oaicite:2]{index=2}

Troubleshooting common login & wallet issues

Quick checklist: clear cache, update wallet firmware/extension, try another browser or incognito, disable ad-blockers, confirm you’re on the official app URL, and ensure you have enough native gas (RUNE/native chain fees). :contentReference[oaicite:3]{index=3}

THORSwap ® Login not working / Unable to connect wallet

If the connect button does nothing: reconnect your extension (e.g., MetaMask), restart browser, or try WalletConnect. For hardware wallets, ensure the device app (Ledger) is unlocked and the correct chain app is open. See docs for hardware wallet resets and Ledger-specific steps. :contentReference[oaicite:4]{index=4}

2FA, account recovery & error connecting

THORSwap ® is non-custodial — the main recovery method is your wallet seed/keystore. If you used an external service for 2FA, follow that service’s recovery process; THORSwap support will never ask for your seed. For suspected phishing or impersonation, open a support ticket via the official Discord support-desk. :contentReference[oaicite:5]{index=5}

Official resources

FAQs

1. How do I "log in" to THORSwap ®?

Connect a compatible wallet (MetaMask, Ledger, WalletConnect) on the app page — there is no email/password login.

2. What if my wallet shows zero balance on THORSwap ®?

Try reconnecting, ensure the correct chain app is open for Ledger, and check your wallet directly (not the UI). See hardware wallet troubleshooting. :contentReference[oaicite:10]{index=10}

3. How do I recover access if I lost 2FA?

THORSwap ® itself is non-custodial — recover your wallet with your seed phrase or keystore. For third-party 2FA services, follow their reset process; contact support only via official channels if unsure. :contentReference[oaicite:11]{index=11}

4. Where do I report a phishing or a bug?

Open a ticket in the official Discord support-desk or check the docs’ support page before posting. THORSwap staff will never DM to request seeds. :contentReference[oaicite:12]{index=12}

5. Why did my swap fail or stay pending?

Pending swaps can be due to chain congestion or insufficient native gas; check the pending tx page in the app and review the troubleshooting guide. :contentReference[oaicite:13]{index=13}

Conclusion

THORSwap ® Finance offers a powerful, non-custodial way to swap and manage multi-chain assets. For safe use: always verify URLs, keep your seed phrase offline, update hardware wallets, and use the official docs/support channels for recovery or troubleshooting. When in doubt, consult the official support pages and Discord support-desk before sharing any sensitive info. :contentReference[oaicite:14]{index=14}